ConceptwebCustomer Web Portal

Shorten the distance between the company and your customers

The connection tool for replying to your customers in real time

Concept/WEB is the portal aimed at end customers

where you can locate the list of all orders and the situation of each item during the different steps of the process.

Concept/WEB is the portal that means you always have the answer ready

Thanks to a simple and intuitive interface, you can give immediate feedback on the progress of an order even from your mobile.

Give your customers access
Significantly reduce phone calls from customers who want updates on the delivery of the products they have ordered. Give them one or more logins, if necessary, and they will be able to see their order fulfilment dates on their own.
Monitor orders remotely
Even without a fast connection, you can check the progress of your customers' orders at any time and reply to them immediately. The customer will be able to do this independently.
Communicate fulfilment dates
Once fulfilment dates have been updated, customers will be able to see all details of their upcoming orders on their own.
Notify customers that the goods are ready
With just a few clicks you can clearly see when goods are ready for delivery or collection.
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Make sure your company is always “on the ball”

See all orders

There is a lot of information at your fingertips with Concept/WEB. Item codes, quantity, weight, order number, expected delivery date, fulfilment date.

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Search filters also on fulfilled orders

Thanks to the ability to apply various search filters, quickly finding what the customer is looking for will be child’s play.

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See technical details

Via the Concept/WEB portal, you can run a quick check on technical details! View 2D and 3D drawings and measurements of the parts to be produced and have all the necessary information at your fingertips.

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Production progress

Every stage of production can be easily monitored as the data in Concept/WEB is updated in real time. This makes it possible to deliver finished products precisely and on time.

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Goods ready information

It is possible to display the percentage of progress of the entire order via a simple progress bar and to check the details of each individual process up to the status of goods ready, as soon as all processes have been completed.

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Multi-user management

Give your customers all the access they need: they will be able to independently view the status of each item ordered and its fulfilment date, avoiding wasting time on
the phone.

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Scopri tutto quello che puoi fare con Concept / KPI

Richiedi maggiori informazioni

Siamo a tua completa disposizione
per dubbi e richieste sui nostri servizi

FAST IMPLEMENTATION


START USING CONCEPT/WEB IMMEDIATELY


Concept/WEB is quick to implement and you can be up and running, using this tool right away. Keep track of the progress of orders and the progress of each individual item by monitoring the different
process steps, even remotely.
All this right from the start.

REQUEST A DEMO


FIND OUT MORE ABOUT HOW Concept/WEB CAN MAKE YOUR WORK EASIER


Contact us for more information and to see, in a free demo, the potential of Concept/WEB and how easy it is to use thanks to
an intuitive and smart interface.

Ask those who’ve already tried it

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We carried out an integration with the design software Inventor. The possibility to program between three-dimensional drawing environments and the BOM has turned out to be fantastic. These days, if a management software isn’t as fast as a click, it’s of little use in a company like ours that performs custom design. A machine that is 50% standard with the other 50% requiring customisation every day, or you’re able to transfer a BOM the moment you have the 3D design. Today we’ve cut the time from design to ordering the materials and starting machining by I think at least 50/60%, maybe more.

Sandro Forigo – Roter Italia S.r.l.

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The biggest advantage is that you have all the answers in one place. The innovation I’ve been able to inject into my company through Concept is that I can give immediate answers. Our customers praise the fact that we can give them immediate answers. Complete traceability of every process, from cutting to all the various operations, all in one place. This is priceless in my opinion, an indispensable tool.

Fabio Forigo – SILCA S.r.l.

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We had tried various management systems, the first one for a year, the second for two years, through to the last one, which we used for almost seven years. However, I noticed that they were all complicated and we couldn’t do what we wanted. When I came across Concept everything changed, both at management and programming level. It speeded up all the order input times, bills of materials, and even speeded up the final balances without driving us crazy.

Luca Miselli – Impero S.r.l.