support centerCustomer Care

Continuous assistance
within your company

Emails, tickets, remote control, monitoring

Our goal is not for a customer to simply buy Concept. What we want is for them to appreciate its full functionality, experience its incredible potential and interact with us on an ongoing basis. That is why our Customer Care Service is actually integrated into the Software. Concept is really easy to use, being created on the basis of Office; it is intuitive, so once you have learned the standard procedure, it is immediately familiar. Nevertheless, you can call on our Support Centre for any slightest doubt and talk to us whenever you wish.

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With Azerouno Support center
you’re never alone

By purchasing Concept you will be able to interact with us on a continuous basis because the Customer Care Service is directly integrated into the software. We will be happy to join you at your company and place all our expertise at your disposal to help you work in the best possible way.

The assistance you need
always with you

Assistance

Many options at your disposal
You can contact us at any time by opening a ticket within the software. You will receive a reply immediately, depending on the type of request.

Opening a ticket

Everything always under control
You can open tickets and monitor them at any time within the software, find out their status independently and in detail, see which consultant has taken charge of the request and the
expected timeframe.

Remote-assistance

Our technicians always with you
Our operator can connect directly to Concept, remotely, to solve any problem you may have, quickly and easily. We are always by your side, at any time.

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AZEROUNO

SERVIZI

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